Creating a strong and resilient homecare team brings more benefits to business owners than you might think.
Resilience is about much more than your ability to cope under pressure. It’s also about how quickly you can bounce back from difficulties. Having a resilient team can have a huge impact on the quality of your care delivery, but it can also have a big financial impact on your business if your team or team members have low resilience.
Organisations who don’t place enough emphasis on building a resilient team may often find their staff regularly go off sick, lack morale or motivation, have poor team spirit and don’t stay with your business in the longer term.
The knock on impact of this falls on you as the business owner, because you’re then constantly recruiting in an industry that struggles to find good quality staff.
You’re facing the costs of extra recruitment, the time lag between training and delivery of care to your standard, and ultimately, difficulty in building a great team culture due to constant staff turnover. So what’s the solution? We’ve put together our seven key actions for building a resilient team:
#1. ENCOURAGE HEALTHY HABITS
Promote healthy eating, sleeping and exercise. Allow some learning time to be spent on these areas as it’ll benefit the business and the people you care for. It’s important to understand the interactions between mind, body and emotions, and the impact these interactions have on individuals.
#2. NORMALISE CHANGE
We live in a fast moving world, and change is inevitable. Some people thrive on change, while others are terrified of even the slightest change. Make sure you have good communication systems to bring in changes when needed.
#3. BE OPEN TO LEARNING NEW THINGS
Try to steer clear of the ‘I know’ pattern of thinking. We can sit through the same training more than once and hear different things – perhaps things we didn’t pick up on before or maybe didn’t realise the importance of.
#4. SUPPORT TEAM MEMBERS TO TAKE ACCOUNTABILITY
Encouraging your team members to take accountability, ownership and responsibility for their actions is crucial. Pull up employees who are operating below the line – often blaming others, denying there are issues or making excuses – and bring them back above the line.
#5. ENCOURAGE FEEDBACK
As well as encouraging feedback, be willing to listen to and accept it. Help your team to recognise feedback as a positive, not a negative.
#6. PUT YOURSELF FIRST
As the saying goes, ‘put on your oxygen mask before helping others‘. Why? Because if you run out of oxygen yourself, you can’t help anyone else.
#7. PAY ATTENTION TO YOUR EMPLOYEES
What words are they using? How are they acting? Listen to their breathing and facial expressions. Be aware of what’s happening outside of work in their own lives, too.
From an accountant’s perspective, we strongly encourage businesses to build resilience into their teams because without it, you’re more likely to experience a financial impact.
Ultimately, the better you look after your team, the better your team will look after your clients, who, in turn, will look after your business. Everything is connected, which is why it’s so important to understand the financial impact of all our day-to-day decisions and actions as business owners.